We summarize our conditions
General notes
Il Borgo Cashmere undertakes to process each confirmed order within 24 business days starting from the next business day on which the customer sends the order. However, the above-mentioned shipping time may be subject to delays during sales period and company closure.
At the moment when products will be delivered, the customer will be informed by email.
Our Customer Service is available to the customer to provide helpful assistance on the order status and for each problem concerning the delivery. However, the service may be subject to delays and/or interruptions during sales period and company closure.
Shipping cost
Shipping costs will be shown, along with the other costs related to the purchase, at the end of the compilation procedure of each Order and prior to its confirmation.
Shipping costs, fixed at a flat rate, will be charged to the Customer as follows, unless specified in the Order:
| Destination | Shipping Costs | Shipping times |
| Italy, San Marino, Vatican City and EU Countries | Free | 3-5 business days from the moment the product is entrusted to the courier |
| Europe ( see infra pursuant to art. 7.3) | Free | 3-5 business days from the moment the product is entrusted to the courier |
| Non- EU Countries ( see infra pursuant to art. 7.4) | €25.00 – Free for Orders of €500.00 or more | 3-5 business days from the moment the product is entrusted to the courier |
Shipments within Europe are only available for the following destinations: Liechtenstein; Principality of Monaco; United Kingdom; Switzerland.
Shipments in the Rest of the world are only available for the following destinations: Saudi Arabia, Australia, Canada, China, South Korea, Russian Federation, Japan, Hong Kong, Israel, Qatar, U.S.A
