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Right of withdrawal and return

The customer has the right to withdraw, in whole or in part, from each order, without any penalty and without specifying the reason, within and no later than 14 days, starting from the day of receipt of the products. After this term, it will no longer be possible to exercise the withdrawal.

In the event of exercising the right of withdrawal, the customer must return the Products to Il Borgo within the aforementioned term, handing them over to the courier for shipment together with the return form (hereinafter the " Return Form ”) included in the packaging of the Products, duly completed. Products must be returned in their original condition and packaging with the identification tag still attached (where applicable).

Except for customers residing in one of the countries indicated former art. 7.4, the customer may contact the courier indicated by Il Borgo Cashmere to return the products. In this case, the prices will be fully supported by Il Borgo. All the information is contained in the return form inside the packaging of the products.

The costs for returning the products purchased by customers residing in one of the countries indicated former in art. 7.4, will be fully supported by the customers themselves. In this case, the customer is free to contact the courier of his trusted, assuming the transport risks.

For the return of the Products, the Customer must follow the instructions of the Customer Care who must be contacted in the manner indicated in article 12 of these General Conditions.

If the withdrawal is not exercised in the manner indicated above, Il Borgo Cashmere will not accept the returned products and will return the products to the customer at their expense.

If the withdrawal is validly exercised, Il Borgo Cashmere will credit the amounts corresponding to the value of the returned products - net of shipping costs - in the shortest possible time and in any case within 14 days from the date of receipt of the products.  

These amounts will be considered reimbursed within the terms if they are credited with a value date not later than the expiry of the term. Il Borgo cannot in any way be held responsible for delays in the actual crediting attributable to the bank and/or manager of the credit card used for the purchase.

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